Return Policy

At LuxuryHalt.in, our priority is to ensure our customers receive high-quality products and a satisfying shopping experience. Please note that we generally do not accept returns. However, in specific circumstances outlined below, we can initiate a return or replacement process:

Returns:

We do not accept general returns. However, if you receive a damaged product or discover missing parts, we can initiate a replacement process based on actual evidence. To initiate a return for a damaged or incomplete item, please contact our customer service at luxuryhalt.in@gmail.com with your order number and detailed unpacking videos from start to finish, ensuring every product is clearly visible. Ensure the product is clearly visible in the video, and any damage or missing parts are clearly demonstrated.

Refunds:

Upon approval of the return, we will provide instructions on how to return the damaged or incomplete item. Upon receipt and inspection, we will process the replacement or refund accordingly.

Exchanges:

Exchanges are possible under specific conditions. The product must be unused, and a valid reason for the exchange must be provided. To request an exchange, please contact our customer service at luxuryhalt.in@gmail.com with your order number, the item(s) for exchange, and the reason for exchange. We will provide instructions on how to proceed with the exchange.

Return Shipping:

Customers are responsible for return shipping costs unless the return is due to our mistake or a defective product.

Damaged or Defective Items:

If you receive a damaged or defective item, please follow the above process for returns.

Cancellations:

If you need to cancel your order, please contact us as soon as possible. Cancellations are only possible if the order has not yet been shipped.

Contact Information:

For any questions or concerns regarding our return policy, please reach out to our customer service at luxuryhalt.in@gmail.com.